Treatment of Personal Information

Information on Matters to Be Disclosed under the Personal Information Protection Act and the Number Act

April 1, 2026

The Personal Information Protection Act and the Number Act provide that the matters prescribed thereby require disclosing or making accessible to the person identified by such matters. These prescribed matters are described below. Please take this opportunity to familiarize yourself with such matters.

1. Purposes of utilization of personal information handled by us and of the Number Act (excluding personal information and specific personal information*1 about employees)

(1) Purposes of utilization of the personal information of customers

In the following businesses, we utilize personal information to the extent necessary to conclude and implement contracts, collect debts and perform obligations, build up and maintain assets, facilities, etc., develop and improve products and services, provide information concerning products and services, for example, by direct mail, etc. (including the provision of information about collaborations with partner companies), and perform other business operations in connection therewith:

  • Electricity business;
  • Manufacturing, sale, and leasing of electrical machinery and equipment;
  • Information processing and telecommunications business;
  • Purchase, sale, leasing, and management of real property;
  • Civil and construction work and related investigating, planning, surveying, design, maintenance and management;
  • Engineering, consulting services, and the sale of technology and know-how, in connection with the businesses referred to in a. through e. above or with the environment; and
  • Businesses incidental or relevant to those businesses referred to in a. through f. above.

(2) Purposes of utilization of the personal information of shareholders

We utilize the personal information of our shareholders for facilitating smooth communication with them, for the collection and provision of various types of information in relation to our business activities, and for cases governed by applicable laws and regulations, such as the Companies Act.

(3) Purposes of utilization of the personal information of business partners

We utilize the personal information of business partners in trade with us for the purchase of goods, commissioning of construction works, outsourcing, payment of fees, provision of relevant information, and other operations in our electric business, and other businesses, as described in the Company's Articles of Incorporation, as well as for collecting and providing our business partners with various types of information in relation to our business activities.

(4) Purposes of utilization of specific personal information

We utilize the specific personal information that we have kept for the following processes related to individual numbers as set forth in the Number Act:

  • The process of preparing reports of payment related to compensation, fees, etc.;
  • The process of preparing reports of payment related to the rent, etc. for real property; and
  • The process of preparing reports of payment related to the consideration for received real property, etc.

In addition, we will not utilize any specific personal information beyond the purpose of utilization of such information, even if the consent of the person identified by the information has been obtained.

*1 Specific personal information
This means personal information containing any individual number.

2. Matters concerning retained personal data*2 handled by us (excluding personal information about employees)

(1) Purposes of utilization of retained personal data handled by us

The purposes of utilization of retained personal data handled by us are as described in 1. above.

(2) Procedure for making a request for disclosure, etc.*3

a. How a request for disclosure, etc. is received

When making a request for notification of the purpose of utilization of retained personal data handled by us, for disclosure (including disclosure of third-party provision records), correction, etc. of such data, or for discontinuance of utilization of such data, in principle, you are required to file such request in writing with the applicable contact point set forth below. A reply or notification will be sent to the address specified on the request form by mail or e-mail.

  1. For information on your electricity contract: the nearest Branch Office or Power Network Center
  2. For information about real property of utility pole: the nearest Power Network Center
  3. For information about real property of transmission tower: the Land Affairs Center of each Branch Office
  4. For information other than the above: the nearest Power Network Center
b. Method of verification of the person identified by personal data or their agent

Upon receipt of a request for disclosure, etc. of retained personal data handled by us, we will verify that the requesting person is the person identified by the relevant data by checking a necessary document or receiving a copy of such document (e.g., driver’s license, health insurance card, passport, resident record, registered seal certificate, individual number card). In the case of an agent, we will verify the agent, for example, by checking an extract of the agent’s family register or other documents certifying the qualification of the agent as a statutory agent in addition to the above document, the power of attorney, and a registered seal certificate of the seal affixed to the power of attorney.

c. Fees

We may charge a prescribed fee for requests for notification of the purpose of use or disclosure (including disclosure of records of provision to third parties) of retained personal data handled by us.

  1. *2: Retained personal data
    Retained personal data are any personal data over which we have the authority, upon the request of the person identified by such data or an agent of this person, to perform any of the actions of disclosure of such data; correction, addition, or deletion of the content thereof; discontinuance of our utilization thereof; deletion thereof; and discontinuance of our provision thereof to a third party. The following excludes information that would be harmful to the public interest or other interests if its existence or nonexistence were revealed.
  2. *3: Request for disclosure, etc.
    A request for disclosure, etc. means a request for notification of the purpose of utilization of retained personal data, for disclosure of retained personal data, disclosure of third-party provision records, for correction, addition or deletion of the content of retained personal data, or for discontinuance of utilization of, or deletion of, retained personal data.

3. Measures taken for the secure management of retained personal data

(1) Preparation of basic policy

Establish basic policies regarding "compliance with relevant laws, regulations, guidelines, etc." and "point of contact for handling questions and complaints" to ensure proper handling of personal data.

(2) Establish rules for handling personal data

Establish rules for handling personal data at each stage of acquisition, use, storage, provision, deletion/disposal, etc., including handling methods, responsible persons/persons in charge and their duties, etc.

(3) Organizational security control measures

Establish a person responsible for the handling of personal data, clarify the employees who handle personal data and the scope of personal data handled by such employees, and establish a system for reporting to the person responsible in the event that a violation of the law or handling regulations is detected or any indication of such a violation is detected.

(4) Personnel safety control measures

When employing new employees, obtain written pledges from them regarding the handling of personal information in accordance with the rules for the handling of personal data.
Regularly educate employees on the handling of personal data, security control measures for personal data, roles and responsibilities of employees, including at the time of hiring and after hiring.

(5) Physical security control measures

Measures are taken to prevent the theft or loss of media on which personal data is written or recorded, and to restrict the entry of unauthorized persons into and out of offices and administrative offices.

(6) Technical security control measures

Restrict the scope of use of the system that handles personal data to the person in charge by access control.

(7) Understanding the external environment

Our Company does not handle personal data in foreign countries.

4. Joint utilization of personal information

We may share personal information with other companies as follows.
However, personal information that is in compliance with laws and regulations (such as the Electricity Business Act and the regulations in the "Guidelines for Appropriate Electricity Transactions") and to the extent that it affects the regulations is excluded.

In regard to the electricity business

(1) Scope of parties to jointly utilize*4

We may utilize your personal information jointly with the following applicable parties according to the applicable details shown below:

  • An electricity retailer*5;
  • A general electricity transmission and distribution utility other than us*6;
  • The Organization for Cross-regional Coordination of Transmission Operators, Japan*7;
  • A demand control contractor.*8
  • An electricity distribution company
  • A power generation contractor*9
  • A power producer*10

(2) Purposes of joint utilization

  1. For the conclusion, modification, or cancellation of a wheeling service contract or an electricity quantity adjustment service contract (hereinafter referred to as a “contract for wheeling service, etc.”)
  2. For an intermediary service to discontinue a retail service contract (including a contract for isolated island service or last resort service) or an electricity supply contract (hereinafter referred to as a “contract for retail service, etc.”)*11
  3. For verifying information on a service (supply) point
  4. For a general electricity transmission and distribution utility and an electricity distribution company to execute its operations under a contract for wheeling service, etc., such as electricity meter-reading, the maintenance, inspection, and replacement of equipment, and the investigation of equipment in the event of a power failure, disaster, etc.
  5. For the execution of operations concerning negawatt trading
  6. For the notification and billing of calculation information for Grid-connected power receiving service charges (generation charge)
  7. For the execution of operations concerning Designated Measurement System and the Designated Metering System.

(3) Items of information to be jointly utilized

  1. Basic information
    Name, address, telephone number; contract number of a contract for retail service, postal code, mail address, beginning and ending dates of the procurement and delivery period stipulated in the Act on Special Measures Concerning Procurement of Electricity from Renewable Energy Sources by Electricity Utilities.
  2. Information on a service (supply) point
    Service area(s) of a general electricity transmission and distribution utility and an electricity distribution company that has concluded a contract for wheeling service, etc.; customer covered by the general terms and conditions of an isolated island service; service (supply) point identification number; information on the amount of a wheeling contract; upper current limit; intra-area wheeling service menu; power factor; supply system; wheeling contract decision method; instrument information; leading-in pole number; presence or absence of system-interconnection facilities; date of wheeling contract switching; meter-reading date; contract status; method of implementing discontinuance; invoice amount; discount category; presence or absence of contract change; and service voltage
  3. Information on negawatt trading
    Amount of generated electricity sold; amounts of demand and supply; amount of suppressed demand; and baselines
  4. Information on Designated Measurement System and the Designated Metering System.
    equipment sub-metering point identification number; instrument information for equipment sub-metering point; equipment information for equipment sub-metering point; electric energy at the equipment sub-metering point; meter reading date for the equipment sub-metering point; service information for equipment sub-metering point; date of change in equipment sub-metering point Information

(4) Parties responsible for joint utilization

  1. Basic information
    The electricity retailer that has concluded the relevant contract for retail service, etc. (or the relevant general electricity transmission and distribution utility in the case of basic information of consumers who receive its isolated island service or last resort service)
  2. Information on a service (supply) point
    The general electricity transmission and distribution utility and an electricity distribution company whose service areas cover the relevant service (supply) point
  3. Information on negawatt trading
    The demand control contractor
  4. basic information for the notification and billing of calculation information for Grid-connected power receiving service charges (generation charge)
    The power generation contractor that has signed a power purchase agreement with a power producer.
  5. Information on Designated Measurement System and the Designated Metering System.
    equipment sub-metering point identification number; meter reading date for the equipment sub-metering point; electric energy at the equipment sub-metering point; date of change in equipment sub-metering point Information : The general electricity transmission and distribution utility and an electricity distribution company whose service areas cover the relevant service (supply) point
    instrument information for equipment sub-metering point; equipment information for equipment sub-metering point; service information for equipment sub-metering point : The electricity retailer that has concluded the relevant contract for retail service, etc.

In regard to the provision of group-wide comprehensive services

(1) Scope of parties to jointly utilize

We may use your personal information jointly with the following parties.*4

  • Our group companies*12

(2) Purposes of joint utilization

The provision of information on various products and services offered by our group companies; the development and improvement of products and services; various surveys and analyses for service improvements, etc.; the handling of inquiries; and other business operations associated therewith

(3) Items of information to be jointly utilized

  1. Basic information
    Name, address, telephone number, and email address
  2. History, etc.
    Information on purchase, sale (including leasing, renting, etc.), and installation of our and our group companies’ products and services, and repair history (repair details, results, and the cause of each failure); usage situation of our and our group companies’ products and services; results of various questionnaire surveys organized by us or our group companies; usage situation of our website and our group companies’ websites; and history of communications and visits between the customer and us/our group companies

(4) Parties responsible for joint utilization

Our group companies’ information on your purchase, sale (including leasing, renting, etc.) and installation of products and services and your repair history (repair details, results, and the cause of each failure); your usage situation of our group companies’ products and services; your results of various questionnaire surveys organized by our group companies; your usage situation of our group companies’ websites; and the history of communications and visits between you and our group companies: the relevant companies of our group
Information other than the above: Tohoku Electric Power Co., Inc.

  1. *4 We will jointly utilize your personal information only with the business operators required for the purpose of such joint utilization. Therefore, we will not necessarily utilize your personal information jointly among all business operators.
  2. *5 The term “an electricity retailer” means a business operator to which none of the grounds for refusal of registration prescribed in Article 2-5, paragraph 1 of the Electricity Business Act (Act No. 170 of July 11, 1964) apply and that has been registered by the Minister of Economy, Trade and Industry as an electricity retailer (including business operators deemed to have been registered as electricity retailers pursuant to the Supplementary Provisions of the Act for Partial Revision of the Electricity Business Act (Act No. 72 of 2014) (The names, locations, the names of their representatives, etc. of the relevant business operators, please refer to the website of the Agency for Natural Resources and Energy).
  3. *6 "General transmission and distribution utilities other than us" means the following companies.
    Please refer to the websites of the following companies for the names of their representatives, etc.
  4. *7 "Organization for Cross-regional Coordination of Transmission Operators, JAPAN (OCCTO)" means an approved corporation established for the purpose of wide-area operation of an electricity business pursuant to Article 28-4 of the Electricity Business Act.(For the name, address, name of the representative, etc. of the Organization for Promotion of Wide-Area Management of Electricity, please refer to the website of the Organization for Cross-regional Coordination of Transmission Operators, JAPAN).
  5. *8 A demand control contractor is a business operator that has concluded a contract for supply based on demand suppression volume adjustment with a member general electricity transmission and distribution utility (including business operators that obtained business operator codes before concluding such contract) (for the names, locations, etc. of the relevant business operators, please refer to the website of the Organization for Cross-regional Coordination of Transmission Operators, JAPAN).
  6. *9 The term "power generation contractor" means an entity who has a contract with a general transmission and distribution utility for power generation adjustment supply with an electricity retailer, specified electricity transmission and distribution utility, electricity generation utility, and specified wholesale supplying utility prescribed in the Articles 2 of Electricity Business Act.
    Please refer to the website of the Agency for Natural Resources and Energy（list of an electricity retailer, list of specified electricity transmission and distribution utilities, list of electricity generation utilities, list of specified wholesale supplying utilities）about the names, locations, and the names of their representatives of the relevant business operators. In addition, if it seems like the names of their representatives of the relevant business operators are not on the lists, you can find the name because you search Japan Corporate Number of the utility on homepage of the Ministry of Economy, Trade and Industry.
  7. *10 the term "power producer" means an entity concluded General Provisions for Wheeling Services Formulated by a General Electricity Transmission and Distribution Utility. Note, however, that the scope of joint utilization by the power producer is limited to information on the service (supply) point at the same demand location as the power generation location.
  8. *11 The term “intermediary service to discontinue a contract for retail service, etc.” means that, upon receipt of an application for conclusion of a new contract for retail service, etc. from a customer, the business operator makes a request for termination of the existing contract for retail service, etc. to the customer’s current business operator on behalf of the customer.
  9. *12 Our group companies
    For details, please refer to the “List of Tohoku Electric Power Group Companies”on the Tohoku Electric Power Company's website and the websites of each company.

5. Contact point for questions, inquiries, etc. regarding the handling of personal information and specific personal information

For questions, inquiries, etc. regarding the handling of personal information and specific personal information at our company, please contact our Customer Center.

6. Location of the our Company and name of the representative

For the address of the Company and the name of the representative, please refer to the Company's website.